Refund & Returns Policy

Last updated: 2 June 2026 · Operated by ORANGE LEOPOLD LTD (Cyprus)

1. 14-day first-order guarantee

This is a voluntary satisfaction guarantee we offer on top of your legal rights. It works like this:

1. It applies to a customer's first order only;
2. You must contact staylocked.apparel@gmail.com with your order number within 14 calendar days of delivery;
3. We issue a full refund to your original payment method — you do not need to return the socks and you bear no return shipping;
4. The guarantee covers one order per customer and is not combinable with other one-off refund offers.

2. Hygiene note

StayLocked® grip socks are a personal garment worn directly on the skin. For health and hygiene reasons we cannot resell socks once they have left our hands — which is exactly why our first-order guarantee is refund-only, with nothing to send back. Under Article 16(e) of EU Directive 2011/83/EU (as transposed into Cyprus law), the statutory right of withdrawal does not apply to sealed hygiene goods once unsealed; the goodwill guarantee above is offered in addition to, and does not limit, your mandatory legal rights.

3. Orders beyond the first-order guarantee

For subsequent orders, the hygiene rule above means worn or opened socks cannot be returned or refunded except where they are faulty or incorrect (Section 4) or at our discretion. Your statutory rights always remain unaffected.

4. Damaged, faulty or incorrect items (your statutory rights)

Nothing in this policy affects your mandatory legal rights. Under the EU legal guarantee of conformity, if an item arrives faulty, damaged, not as described, or we sent the wrong product, you are entitled to a repair, replacement or refund at no cost to you. This right cannot be waived and exists independently of the hygiene rule above.

• Report any defect or error within a reasonable period of discovery to staylocked.apparel@gmail.com, with your order number and clear photographs of the issue and the packaging.
• Do not break the hygiene seal unless instructed by us, as this may limit the resolution options available.
• Verified faulty or incorrect items are resolved at our expense, including return postage where required.

5. Cancellations

Orders may be cancelled for a full refund only if they have not yet been dispatched. Once an order has been handed to the carrier it can no longer be cancelled and Sections 1–2 apply.

6. How refunds are paid

Approved refunds are issued to the original payment method within 14 days of us receiving and approving the returned item. Processing times by your bank or card provider are outside our control.

7. Contact

Returns and refund requests: staylocked.apparel@gmail.com
Trading entity: ORANGE LEOPOLD LTD, Anthimou Panaretou, Pafos 8036, Cyprus
Cyprus Reg. (HE) 364800 · VAT (TIC) 10364800F